Ask Watson

comparison forecast

Example conversation elements

Data Collection

Test strategy

Ask Watson Sketches

Hand drawn conversational elements that could be rearranged to try different flows

Wizard of Oz experiment

We used a Facebook Messenger Bot interface to test our concept with real TWC fans, but instead of automated messages, we had a person answering inquiries

Opening conversation flow

THE WEATHER CHANNEL
ROLE: Research • Strategy • UX • Conversation Design • UI • Testing • Bot Training • Vision

Ask Watson is a chatbot targeted to Weather Channel mobile web users who are traveling, and is the first consumer-facing experience in which a user interacts with IBM Watson as an entity.

The main feature of this chat is a comparison forecast for the user's destination with their home location.

Users who interacted with Ask Watson engaged with the bot for three or more conversational interactions, including button clicks and free-form text.

I concepted and mocked over 60 types of chat interactions, including weather forecasts, content display, monetization and advertising, and sharing.

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